Quest CE Adds Correspondence Tracking Service

MILWAUKEE – October 15, 2018 – Quest CE, premier provider of compliance training and tracking technology solutions, introduced today a new disclosure service to assist firms in tracking corporate communications, as required by FINRA Rule 3110(b)(4): Review of Correspondence and Internal Communications.

Quest CE’s disclosure tracking system offers a centralized location to easily track and manage incoming and outgoing written and electronic communications relating to the firm’s securities and investment banking business. The system allows firms to track correspondence from a variety of sources, including scanned letters, faxes, electronic documents and handwritten notes, and manage them through an automated process to ensure proper handling of requests and timely response.

“Firms require a solution that will provide an easy-to-use, digital process for receiving, tracking and responding to correspondence in a way that provides a full audit log of all interactions,” said EVP of Sales, Marketing and Online Services, Alex Krenke. “We’ve created a comprehensive system that fits that need by providing compliance staff with a centralized location to manage these types of communication, from both internal and external sources.”

Quest CE’s correspondence tracking service allows users to quickly and efficiently upload a digital or scanned document into the system to be reviewed. And, because the system is designed to follow that disclosure throughout its entire workflow, it’s easy to keep track of exactly who at the firm reviewed the disclosure and whether it is approved, pending review or currently being assessed by compliance. With the capability to track an unlimited number of documents, and be routed through multiple approval hierarchies, firms benefit from faster, more efficient compliance reviews.

Once a disclosure is submitted, an automated email notification goes out to compliance, alerting them of the new correspondence. At that time, they can log into the system to confirm that the necessary materials were provided, determine exactly when the correspondence was received/delivered, and whether any additional information is required. This integrated workflow simplifies the process of manual tracking, all while storing correspondence content in a secure, long-term archive.

“For firms that require representatives to disclose correspondence on a monthly, quarterly or even annual basis, the system lowers the potential risk of missing data by providing users with the ability to attest that they have ‘nothing to disclose’ during the provided time interval. This process, although seemingly simple, helps protect the firm in instances where certain communications are either forgotten or withheld,” added Krenke.

To learn more about our disclosure tracking services, please visit our website. For further questions regarding these services, please contact a Quest CE Sales Executive at 877-593-3366 or e-mail


About Quest CE

For over thirty years, Quest CE has been the premier provider of compliance training and tracking solutions to the financial services industry. In addition to offering on-demand insurance and designation continuing education, Quest CE provides a complete spectrum of proprietary technology solutions for managing compliance risk exposures.

Serving more than 1,000 leading insurance carriers, broker-dealers, banks, and other financial institutions, Quest CE is committed to providing advanced custom solutions at cost effective rates, while providing a level of service that greatly surpasses that of our competitors. Quest CE is the single source solution for organizations’ training and compliance needs. For more information on Quest CE, visit